Transforming to a great Customer Experience

The price of a cappuccino at the Piazza Navona is not the same as the price of a cup enjoyed in your living room. The costs of the ingredients are roughly the same. The difference is in the experience. People are willing to pay much more when the customer experience is outstanding. Vice versa: a bad customer experience is a far more common reason for complaints than a high price.

Customers are expecting relevant experiences instead of a one-size-fits-all approach. Service design teams need to be empowered with the proper tools, data and leadership to deliver these experiences. Learn all about our approach to delivering experiences as a team, faster and with better results.

Keep an eye out for our next blog in this series or sign up for the newsletter to get the next blog in your inbox! We will keep you up to date on anything digital and what's happening in and around our brand new makerspace, The Garage.


Coming up next:

• Approach
  
• Competence
• Leadership
• Technology & Data
  
• The Experience Engine