Join us at the Agentforce World Tour in Utrecht (make sure you have registered here) on April 1st and reserve a timeslot for Deloitte’s exclusive, interactive experience that reveals how AI-first service delivery is reshaping industries.

What is the Future of Service?

Customer service is undergoing its most profound reinvention in decades. At Deloitte Digital, we're pioneering an AI-first approach where every interaction is faster, smarter, and deeply personalized. Our exclusive Future of Service experience is designed to help you explore the art of the possible, and discover how your organization can thrive in this new era.

Based on Deloitte Digital's 2026 Global Contact Center Survey (600+ organizations, 3,000 consumers):

• 73% of organizations report AI has increased customer satisfaction
• 64% experience higher agent productivity with AI
• 43% believe AI will enable 30%+ contact center reductions within 3 year

If you would like to learn more or download the playbook, visit our the Future of Service page.


COME JOIN OUR FUTURE OF SERVICE EXPERIENCE AT THE AGENTFORCE WORLD TOUR TO LEARN MORE ABOUT HOW TO TRANSFORM YOUR CUSTOMER SERVICE.

Deloitte’s exclusive client experience, known as the Future of Service, revolves around the idea of ‘the art of the possible’ and leads clients through a well-defined journey in our booth at the Agentforce World Tour.

Launched at London World Tour and refined at Riyadh and Sydney’s World Tours, the Future of Service journey is broken down into six steps.

During this interactive journey, you'll:

• Identify Your Service Challenges
• Engage in a focused discussion about the specific service obstacles your industry faces today
• Witness AI in Action
• Experience a compelling agentic scenario that demonstrates real-world AI capabilities transforming customer interactions
• Explore Your Agentic Potential
• Participate in a collaborative discussion about how intelligent automation can reshape your service delivery
• Unlock Strategic Insights
  Discover how today's technology revolution impacts your organization across three critical dimensions:
  • Workforce: Enhancing agent productivity and effectiveness
  • Data: Leveraging data-driven decision-making
  • Governance: Ensuring responsible AI implementation

Time slots are limited to a maximum of six attendees. Secure your place to experience the future of service transformation by reserving a slot via the form on this page. Please specify how many people will be attending.