Intelligent Automation report 2019: Automation with intelligence
Reimagining the organization in the ‘Age of With’

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Humans have misjudged robots. They are often seen as job thieves, threatening workers with redundancy. Artifi cial intelligence AI only makes their perceived threat worse. Perhaps these thinking machines could, like the fi ctional robots of the science-fi ction writer, Isaac Asimov, begin to decide humans are superfl uous. Our image of the robot, shaped by popular culture, is not a positive one. Yet, this prejudice should be put aside. Robots, especially thinking ones, are to be welcomed, not feared.

Key success factors: Analysis of the survey data reveals that organisations adopting intelligent automation at scale have six distinguishing characteristics:

  • an enterprisewide strategy for intelligent automation, which helps to generate higher returns in workforce capacity, cost reduction and revenues.
  • combining RPA and artificial intelligence (AI), leading to an average increase in revenue of nine per cent, against three per cent in those that do not combine the technologies.
  • technology, infrastructure and cybersecurity in place, enabling a 21 per cent reduction in costs, compared to 13 per cent among organisations that lack these functions.
  • mature process definitions, standards and processes, which produce an average increase in back-office workforce capacity of 19 per cent compared to 12 per cent among organisations which do not.
  • clear understanding of how to capture value, leading to an average cost reduction of 21 per cent, against 15 per cent in firms with less understanding.
  • radical simplification driven by a need for cost reduction, which is present in 73 per cent of scaling organisations, against only 61 per cent in piloting ones.
Frank Geelen
Partner Deloitte Nederland
CFO Programma
T +31882884659
E [email protected]
Frank Geelen
Partner Deloitte Nederland
CFO Programma
T +31882884659
E [email protected]
Frank Geelen
Partner Deloitte Nederland
CFO Programma
T +31882884659
E [email protected]

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